My career interests follow the lines of hazardous waste management, hydrogeology and hydrology and remediation of soil and groundwater.  I would greatly enjoy field work and am willing to work in remote locations or overseas.  My resume is posted on both workopolis.ca and monster.ca.  I would accept a full time or contract position. 

I have over 5 years of management experience in oil field electronics manufacturing, retail and inbound technical support call centre.  I have experience dealing with customers, corporate clients and senior management.  I have been involved with maintaining the gross margin of a contract, management of up to 45 staff and team building in stressful environments.

Throughout my education, I also worked part time and was able to complete my diploma on the Dean's List.

Education

Completion of Environmental Technician Diploma, Loyalist College

Completed courses include Hydrology and Hydrometry, Statistics, Field Biology, Hydrogeology and Soils, Hydraulics and Fluids, Chemical Instrumentation and Waste Management

Knowledge of Global Information Systems

Quinte Conservation

– February 2005 to April 2005

Placement / volunteer

• Created Excel spreadsheet to import data from Access to calculate specific capacity of wells
• Interpreted value of pump test data with regards to location within watersheds and test results provided

Stream International – September 2003 to present

Part-time technical support representative

• Providing telephone support to notebook computer customers in a time efficient manner with a strong focus on customer service
• Troubleshooting hardware issues, software/operating system problems and internet/networking issues – including wireless technology

Stream International

– December 2000 to September 2003

Team Supervisor

• Managing team of up to 40 support representatives in a high stress environment
• Coaching support representatives in the areas of quality and call statistics
• Motivation of staff and peers to exceed client determined metrics
• Counseling of agents on policy and performance issues
• Administrative duties including payroll and attendance

Big 5 Sporting Goods – September 1998 to June 2000

First Assistant Manager

• Management of up to 20 sales staff
• Daily accounting of sales figures and nightly bank deposits
• Training and coaching of staff to maximize customer experience and sales
• Maintained stock levels through computerized inventory system

 

 

Control Power Inc

– May 1996 to September 1998

Department Manager

• Managed assembly department for oil field electronics manufacturer
• Constructed units of up to 3500 Volts, 300 Amps with Programmable Logic Controllers for the operation of downhole submersible oil pumps
• Testing and quality assurance of completed products to client specifications
• Ensuring completion of orders by deadline date
• Assisted in the construction of surface progressive cavity pumps for use with injection wells

Canadian Armed Forces – June 1993 to May 1995

Infantry Soldier

• June 1993 to July 1994 – Hastings and Prince Edward Regiment(Reserve)
• July 1994 to May 1995 – Princess Patricia’s Canadian Light Infantry (Regular)
• Operating as a member of a team in stressful conditions
• General training in weapons, physical fitness and field craft

Computer Skills

Strong knowledge of Windows 98 and Windows XP

Knowledge of Wireless Local Area Network IEEE 802.11a b/g

Confident with Windows Office Suite

Use of Global Information System in laboratory environment (ESRI, ArcView)

Dean’s List, Loyalist College, Belleville Ontario

References provided upon request.